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BMC ITSM7 Task Create Detailed

Overview

Creates a TMS:Task entry that belongs to either a Change or Incident record.

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bmc_itsm7_task_create_detailed_v1.zip

Detailed Description

This handler uses the task_fields section of the node.xml to create an entry on the TMS:Task form.  Then the 'Instanceid' of the created TMS:Task entry is used to retrieve the related TMS:Association entry that was generated by workflow. Finally the 'InstanceId' of the TMS:Task and TMS:Association records are used in addition to the flow_builder section of the node.xml to create an entry on TMS:FlowBuilder.
 
This handler requires ARS Models v0.1.3 because this handler creates an entry on a display only form(TMS:FlowBuilder)

Parameters

Name Description
Task Name Matches the 'TaskName' field on the TMS: Task form in Remedy.
Summary Matches the 'Summary' field on the TMS: Task form in Remedy.
Notes Matches the 'Notes' field on the TMS: Task form in Remedy.
Priority Matches the 'Priority' field on the TMS: Task form in Remedy. options(Critical/High/Medium/Low)
Sequence Number Matches the 'Sequence' field on the TMS: Task form in Remedy. Not visible on form.
Task Location Company Matches the 'Location Company' field on the TMS: Task form in Remedy.
Requested For Company Matches the 'Customer Company' field on the TMS: Task form in Remedy.  Dynamic list on form.
First Name Matches the 'Customer First Name' field on the TMS: Task form in Remedy.
Last Name Matches the 'Customer Last Name' field on the TMS: Task form in Remedy.
Middle Name Matches the 'Customer Middle Name' field on the TMS: Task form in Remedy.
Phone Number Matches the 'Customer Phone Number' field on the TMS: Task form in Remedy.
Organization Matches the 'Customer Organization' field on the TMS: Task form in Remedy.  Dynamic list on form.
Department Matches the 'Customer Department' field on the TMS: Task form in Remedy.  Dynamic list on form.
Operational Cat Tier 1 Matches the 'Service Cat Tier 1' field on the TMS: Task form in Remedy.  Dynamic list on form.
Operational Cat Tier 2 Matches the 'Service Cat Tier 2' field on the TMS: Task form in Remedy.  Dynamic list on form.
Operational Cat Tier 3 Matches the 'Service Cat Tier 3' field on the TMS: Task form in Remedy.  Dynamic list on form.
Product Cat Tier 1 Matches the 'Product Cat Tier 1' field on the TMS: Task form in Remedy.  Dynamic list on form.
Product Cat Tier 2 Matches the 'Product Cat Tier 2' field on the TMS: Task form in Remedy.  Dynamic list on form.
Product Cat Tier 3 Matches the 'Product Cat Tier 3' field on the TMS: Task form in Remedy.  Dynamic list on form.
Product Name Matches the 'Product Name' field on the TMS: Task form in Remedy.  Dynamic list on form.
Product Model/Version Matches the 'Product Model/Version' field on the TMS: Task form in Remedy.  Dynamic list on form.
Assignee Company Matches the 'Support Company' field on the TMS: Task form in Remedy.  Dynamic list on form.
Assignee Organization Matches the 'Assignee Organization' field on the TMS: Task form in Remedy.  Dynamic list on form.
Assignee Group Matches the 'Assignee Group' field on the TMS: Task form in Remedy.  Dynamic list on form.
Assignee Group ID Matches the 'Assignee Group ID' field on the TMS: Task form in Remedy. Not visible on form.
Assignee Full Name Matches the 'Assignee' field on the TMS: Task form in Remedy.  Dynamic list on form.
Assignee ID Matches the 'Assignee ID' field on the TMS: Task form in Remedy.  Not visible on form.
Notify Assignee Matches the 'Notify Assignee' field on the TMS: Task form in Remedy.  options(Yes/No)
Parent Form Name
The form of the parent record, either CHG:Infrastructure Change or HPD:Help Desk
Parent Change or Incident Id
The display id of the parent record, which is either a Change or an Incident record
Parent Instance Id
The instance id of the parent record, which is either a Change or an Incident record

Sample Configuration

Parameter Example Configuration
Task Name <%= @answers['Task Name'] %>
Summary <%= @answers['Summary'] %>
Notes <%= @answers['Notes'] %>
Priority Low
Sequence Number 1
Task Location Company <%= @answers['Company'] %>
Requested For Company <%= @answers['ReqForCompany'] %>
First Name <%= @answers['First Name'] %>
Last Name <%= @answers['Last Name'] %>
Middle Name <%= @answers['Middle Name'] %>
Phone Number <%= @answers['Phone Number'] %>
Organization <%= @answers['Organization'] %>
Department <%= @answers['Department'] %>
Operational Cat Tier 1 <%= @answers['OperCatTier1'] %>
Operational Cat Tier 2 <%= @answers['OperCatTier2'] %>
Operational Cat Tier 3 <%= @answers['OperCatTier3'] %>
Product Cat Tier 1 <%= @answers['ProdCatTier1'] %>
Product Cat Tier 2 <%= @answers['ProdCatTier2'] %>
Product Cat Tier 3 <%= @answers['ProdCatTier3'] %>
Product Name <%= @answers['Product Name'] %>
Product Model/Version <%= @answers['Product Model/Version'] %>
Assignee Company <%= @answers['Assignee Company'] %>
Assignee Organization <%= @answers['Assignee Organization'] %>
Assignee Group <%= @answers['Assignee Group'] %>
Assignee Group ID SPG000000000010
Assignee Full Name <%= @answers['Assignee Full Name'] %>
Assignee ID PPL000000000018
Notify Assignee Yes
Parent Form Name CHG:Infrastructure Change
Parent Change or Incident Id <%= @results['GetChange']['Change Number'] %>
Parent Instance Id <%= @results['GetChange']['Change Instance Id']%>

Results

Name Description
Task Id The 'InstanceId' of the TMS:Task entry created by this handler.

Change Log

Version Date Description
1 2015-09-22 Initial version.