Checking the status of a Request

Anne Rosebery

Find the Request You Made

You can find a request you made one of two ways. The most recent requests are shown on your home page, and all your requests are available in the My Requests console.

Recent Requests (Services main page)

Your five most recent requests will display in the lower left of the Services main page. These are the five most recently updated requests. This means if something was recently updated by an approver or fulfiller (so it is now in progress or completed), it will show up right on the main page for you to see that update.

My Requests

There are two different ways to get to the full list of your requests. Above the list of five most recent requests, is a "View All" link. This will take you to a full listing. Also, the side-bar for Services, always available within Services, allows you to go directly to your lists of All, Open, Closed, and Draft requests.

This page allows you to see all requests you've made within the Service Portal You can see requests in the following categories:

  • All
  • Open
  • Closed
  • Draft (unsubmitted)

The All list will contain all your requests sorted by most recently updated. The Open list will contain those submitted that are not yet completed or cancelled. The closed list will contain all completed and cancelled items, and the draft list will contain all submissions you have saved but not yet submitted.

The statuses are visible in their different colors on the right side of each request in the list.

RequestList

If a request is clicked on, you will enter it's details, where the status is at the upper left of the screen and at the bottom of the visible workflow. Note that if you click on a draft request you will be taken into the request to complete the submission instead of seeing a status, since it is not yet submitted.

RequestDetails

Request Progress

At any time after submitting a request, you can select that request from "My Requests" to see the details of the fulfillment process. This will show the submission activity, from the successful submission of the request to the latest fulfillment activity, for your request.

Commenting on a Request

On this detail screen for your request, you can also comment on your request. The comment will go to whatever open fulfillment task exists. So, if the request is currently awaiting approval, the comment will go to the approver(s). If the request is in fulfillment, the comment will go to the fulfiller(s). This allows you to communicate changes or updates on your request to the people working your request.

Cancelling a Request

Also on this detail screen for your request is the ability to request to cancel. Note that this doesn't automatically cancel your request. This sends a request to cancel to any fulfiller(s). This is done because fulfillment might be partially complete and things might need to be undone. Once the fulfiller(s) respond by cancelling their task(s), the request will show as cancelled.