The Tech Bar Administrator is capable of establishing new tech bars. This role has full ability to manage any existing Tech Bar.
For kinops-hosted OOTB implementations, Schedulers are managed by Kinetic Data. For on-prem implementations, the platform’s System Administrators assign the Scheduler role.
The Tech Bar Administrators are assigned the role of Scheduler.
A Manager has full control of their own Tech Bar, including all configuration options. Normally, the Tech Bar manager handles assigning users to a physical tech bar, defining the type of issues handled by a Tech Bar, length of appointments, and staffing concerns.
Tech Bar managers are assigned / removed by an Administrator or by another Manager. The administrator can assign or remove a manger to any Tech Bar; an existing manager can only affect the Tech Bar(s) they manage.
The Agent’s are the manned personnel at the Tech Bar locations. Agent’s have access to the Queue application for managing appointments. Agents can be assigned to one or more Tech Bars. Administrators or Managers can manage Tech Bar agent access.
A Manager is not automatically an agent. If a user is to perform both functions, they need to be added to both roles.
The Front Desk role provides access to the Check In, Feedback, and Overhead Display screens. This role can be given to someone who has other roles or a separate user.
These roles don’t require any special action. Any user who connects to the system has the capabilities of the End User / Service Desk Agent.