There are pre-built filters that allow you to quickly find requests that you can fulfill on the left side of the screen in Queue. In this example, only the one request is waiting in our groups and it is still unassigned to any individual.
To see that request, we click on that filter.
Queue lets you quickly take ownership a fulfillment by clicking "Grab It" for any task in your queue. Only people who are directly assigned the request (and/or have grabbed it) can work it; everyone else can only view or grab the request.
Queue lets you quickly enter relevant task information and complete/update the status of a task with the "Work It" button.
This button will bring up a window with task specific fields to fill out and will allow you to enter the necessary status and information to complete the task.