ServiceNow Incident Update VERSION 1


This handler allows you to update an existing incident on Service Now. It takes the input parameters and then passes them in a REST call to Service Now to update the incident.


Parameters

NameDescription
Sys IdID value of the incident you wish to update
CategoryCategory
Short DescriptionThe description of the incident to be created.
Impact LevelThe priority level of the incident to be created.
Urgency LevelThe urgency level of the incident to be created.
Contact TypeForm of reporting the incident
Caller IdThe id of the caller
LocationUsually the caller's location
Configuration Item IdConfiguration Item Id
Assignment Group IdThe id of a group to assign this incident to
Assigned To IdThe id of a person to assign this to

Sample Configuration

NameDescription
Sys Id8c49f4f14f110300e7cd4fe18110c79b
Category(By Menu) Hardaware
Short DescriptionOverheating CPU
Impact Level(By Menu) 1 - High
Urgency Level(By Menu) 1 - High
Contact TypeEmail
Caller Id<%=@results['servicenow_retrieve_sys_user_v1_1']['sys_id']%>
Location<%=@results['servicenow_retrieve_sys_user_v1_1']['location']%>
Configuration Item Id00a96c0d3790200044e0bfc8bcbe5db4
Assignment Group Id5d000ca93790200044e0bfc8bcbe5d8c
Assigned To Id04a9a80d3790200044e0bfc8bcbe5d1b

Results

This handler does not return any results.


Changelog

ServiceNow Incident Update V1.1 (2017-09-19)

* Moving from the Service Now JSON Web Service (no longer supported) to the REST API.

ServiceNow Incident Update V1 (2013-07-26)

* Initial version. See README for details.