ServiceNow Change Update VERSION 1


This handler allows you to update a change request on Service Now. It takes the input parameters and then passes them in a REST call to Service Now to update the change request.


Parameters

NameDescription
Change Request Idsys_id of the change request
ApprovalApproval level for this change request
Assigned To IdUser sys_id of the person this is assigned to
Assignment Group Idsys_id of assignment group
CategoryCategory
Configuration Item IdThe sys_id of the configuration item you wish to relate this change request to
DescriptionFull description of this change request
ImpactThe impact level of this change request
NumberChange request number only if you want to specify to certain number
PriorityThe priority of this chagne request
Requested By Idsys_id value of person requesting change
RiskThe risk level of this change request
Short DescriptionShort description of this change request
TypeSet operation type

Sample Configuration

NameDescription
Change Request Id<%=@results['servicenow_change_retrieve_v1']['sys_id']%>
ApprovalApproved
Assigned To Id<%=@results['servicenow_user_retrieve_v1']['sys_id']%>
Assignment Group Id
CategorySoftware
Configuration Item Id
DescriptionDatabase write error when updating user.
Impact2 - Medium
Number
Priority
Requested By Id
RiskModerate
Short Description
Type

Results

This handler does not return any results.


Changelog

ServiceNow Change Update V1.1 (2017-09-21)

* Moving from the Service Now JSON Web Service (no longer supported) to the REST API.

ServiceNow Change Update V1 (2013-07-30)

* Initial version. See README for details.