ServiceNow Change Create VERSION 1


This handler allows you to create a new change request on Service Now. It takes the input parameters and then passes them in a REST call to Service Now to create the change request.


Parameters

NameDescription
NumberChange request number only if you want to specify to certain number
Requested By Idsys_id value of person requesting change
CategoryCategory of the change request
Configuration Item IdThe sys_id of the configuration item you wish to relate this change request to
PriorityThe priority of this change request
RiskThe risk level of this change request
ImpactThe impact level of this change request
Short DescriptionShort description of this change request
DescriptionFull description of this change request
ApprovalApproval level for this change request
TypeSet operation type
Assignment Group Idsys_id of assignment group
Assigned To IdUser sys_id of the person this is assigned to

Sample Configuration

NameDescription
Number
Requested By Id<%=@results['servicenow_user_retrieve_v1']['sys_id']%>
CategorySoftware
Configuration Item Id04a96c0d3790200044e0bfc8bcbe5db3
Priority2 - High
RiskVery High
Impact2 - Medium
Short DescriptionDatabase write error
DescriptionDatabase write error when updating user
ApprovalApproved
TypeEmergency
Assignment Group Id<%=@results['servicenow_group_retrieve_v1']['sys_id']%>
Assigned To Id<%=@results['servicenow_user_retrieve_v1']['sys_id']%>

Results

NameSample Result
sys_idThe unique id representing the new change request

Changelog

ServiceNow Change Create V1.1 (2017-09-21)

* Moving from the Service Now JSON Web Service (no longer supported) to the REST API.

ServiceNow Change Create V1 (2013-07-29)

* Initial version. See README for details.