Kinetic Sample Incident Retrieve VERSION 1


The KSSAMPLEIncident form is a sample Incident form with a limited number of fields on it. This handler retrieves the specified fields listed above for a single record that has the same 'Request ID' as the 'Entry Id' supplied to the handler. The sole purpose of the handler is to make the record data avaiable to other handlers. Examples of this would be to call this handler after running the KineticSampleIncidentCreate_V1 hander which returns the Entry ID of the record that was created. Once this handler has been run, you can run another handler that could send an email out with information about the Incident record.

  • Finds record where 'Entry Id' = 'Request ID'.

  • Throws an exception if a record cannot be found.

  • Returns the specified fields as Results of the handler.


Parameters

NameDescription
Entry IdThe Request ID of the record that you want to retrieve.

Sample Configuration

NameDescription
Entry Id<%=@results['sample_incident_create_v1']['Entry Id']%>

Results

NameSample Result
Entry IdThe 'Request ID' field data of the record being retrieved.
SummaryThe 'Summary' field data of the record being retrieved.
DescriptionThe 'Description' field data of the record being retrieved.
CompanyThe 'Company' field data of the record being retrieved.
CategoryThe 'Category' field data of the record being retrieved.
TypeThe 'Type' field data of the record being retrieved.
ItemThe 'Item' field data of the record being retrieved.
GroupThe 'Assigned To Group+' field data of the record being retrieved.
IndividualThe 'Assigned to Individual+' field data of the record being retrieved.
ImpactThe 'Impact' field data of the record being retrieved.
Case TypeThe 'Case Type' field data of the record being retrieved.
StatusThe 'Status' field data of the record being retrieved.
PendingThe 'Pending' field data of the record being retrieved.
Closure CodeThe 'Closure Code' field data of the record being retrieved.
Escalated?The 'Escalated' field data of the record being retrieved.
PriorityThe 'Priority' field data of the record being retrieved.
UrgencyThe 'Request Urgency' field data of the record being retrieved.
AR LoginThe 'AR Login' field data of the record being retrieved.
NameThe 'Requester Name+' field data of the record being retrieved.
PhoneThe 'Phone Number' field data of the record being retrieved.
Last NameThe 'Last Name' field data of the record being retrieved.
First NameThe 'First Name' field data of the record being retrieved.
Email AddressThe 'Email' field data of the record being retrieved.
RegionThe 'Region' field data of the record being retrieved.
SiteThe 'Site' field data of the record being retrieved.
DepartmentThe 'Department' field data of the record being retrieved.
OfficeThe 'Office' field data of the record being retrieved.
SourceThe 'Source' field data of the record being retrieved.
Address 1The 'AddrLine1' field data of the record being retrieved.
Address 2The 'AddrLine2' field data of the record being retrieved.
CityThe 'City' field data of the record being retrieved.
State/ProvThe 'State/Prov' field data of the record being retrieved.
Postal CodeThe 'Postal Code' field data of the record being retrieved.
CountryThe 'Country' field data of the record being retrieved.
Link IdThe 'Link Id' field data of the record being retrieved.
instanceIdThe 'instanceId' field data of the record being retrieved.
SubmitterThe 'Submitter' field data of the record being retrieved.

Changelog

No Changelog Available.