Create Incident VERSION 1


This handler utilizes the iWise XML Server SOAP framework to submit a createObject request with the following configuration:

Attributes:

  • objectType => "Incident"

  • templateName => Value of the 'template_name' task info record. Example: "incident.create.kinetic.template"

Values:

  • SRLDescriptionLine => "Incident generated in Kinetic Task."

  • Comments_Line => Value of the 'Short Description' parameter.

  • Comments_Text => Value of the 'Description' parameter.

  • Symptom_Type => Value of the 'Symptom Type' parameter.

  • Sub_Type => Value of the 'Sub Type' parameter.

  • Email_Address => Value of the 'Requester Email' parameter.

  • External_Xref => Deferral token of this task.


Parameters

NameDescription
Requester EmailThe email address of the requester.
Short DescriptionA short description of the incident.
DescriptionA full description indicating the reason for opening a new incident.
Symptom TypeThe type of symptom the iWise Help Desk incident will be created with.
Sub TypeThe subtype of symptom the iWise Help Desk incident will be created with.

Sample Configuration

NameDescription
Requester Email<%=@answers['Requester Email Address']%>
Short DescriptionPassword reset
DescriptionFor these systems: <%=@answers['Systems']%>
Symptom TypePassword
Sub TypeReset

Results

NameSample Result
Incident Id
result

Changelog

No Changelog Available.