HPSM Incident Update VERSION 1


This handler makes a SOAP call (using Savon) to the HP Service Manager Web Services to update an existing HPSM Incident. After Savon is configured with your HPSM server, a hash is made containing all of the information that was inputted to update on the incident. That hash is then converted into an XML string and sent to HPSM to update the incident. Any messages that were caused by the request and the id of the incident that was updated will be returned by the handler upon success. If there are any errors, the handler will raise an exception which will contain any messages that HPSM returned about the error.


Parameters

NameDescription
Incident IdThe id for the incident you want to update.
StatusThe status of the incident.
TitleThe title of the incident.
DescriptionA short description of what the incident is about.
Affected ServiceThe Affected Service. List of possibilites found in HPSM instance.
Assignment GroupThe Assignment Group. List of possibilites found in HPSM instance.
CategoryThe Category (default is 'incident')
AreaThe area the incident is filed under. List of possibilities found in HPSM instance.
SubareaThe subarea the incident is filed under. List of possibilities found in HPSM instance.
ImpactAn integer corresponding to the Impact level. List of possibilites found in HPSM instance.
UrgencyAn integer corresponding to the Urgency level. List of possibilites found in HPSM instance.
Activity UpdateThe update you want to add to the incident.

Sample Configuration

NameDescription
Incident IdIM10147
Status
TitleNew Title
Description
Affected Service
Assignment Group
Category
Area
Subarea
Impact
Urgency
Activity UpdateUpdated the title to make it easier to read

Results

NameSample Result
Incident Id
Messages
incident_id
messages

Changelog

No Changelog Available.