This handler makes a SOAP call (using Savon) to the HP Service Manager Web Services to update an existing HPSM Incident. After Savon is configured with your HPSM server, a hash is made containing all of the information that was inputted to update on the incident. That hash is then converted into an XML string and sent to HPSM to update the incident. Any messages that were caused by the request and the id of the incident that was updated will be returned by the handler upon success. If there are any errors, the handler will raise an exception which will contain any messages that HPSM returned about the error.
|Incident Id||The id for the incident you want to update.|
|Status||The status of the incident.|
|Title||The title of the incident.|
|Description||A short description of what the incident is about.|
|Affected Service||The Affected Service. List of possibilites found in HPSM instance.|
|Assignment Group||The Assignment Group. List of possibilites found in HPSM instance.|
|Category||The Category (default is 'incident')|
|Area||The area the incident is filed under. List of possibilities found in HPSM instance.|
|Subarea||The subarea the incident is filed under. List of possibilities found in HPSM instance.|
|Impact||An integer corresponding to the Impact level. List of possibilites found in HPSM instance.|
|Urgency||An integer corresponding to the Urgency level. List of possibilites found in HPSM instance.|
|Activity Update||The update you want to add to the incident.|
|Activity Update||Updated the title to make it easier to read|
No Changelog Available.