HPSM Incident Create VERSION 1


This handler makes a SOAP call (using Savon) to the HP Service Manager Web Services to create a new HPSM Incident. After Savon is configured with your HPSM server, a hash is made containing all of the information that was inputted to create an incident. That hash is then converted into an XML string and sent to HPSM to create the incident. Any messages that were caused by the request and the id of the new incident will be returned by the handler upon success. If there are any errors, the handler will raise an exception which will contain any messages that HPSM returned about the error.


Parameters

NameDescription
Incident IdThe incident id (will be automatically assigned by HP SM if not inputted).
StatusThe status of the incident.
TitleThe title of the incident.
DescriptionA short description of what the incident is about.
Affected ServiceThe Affected Service. List of possibilites found in HPSM instance.
Assignment GroupThe Assignment Group. List of possibilites found in HPSM instance.
CategoryThe Category (default is 'incident')
AreaThe area the incident is filed under. List of possibilites found in HPSM instance.
SubareaThe subarea the incident is filed under. List of possibilites found in HPSM instance.
ImpactAn integer corresponding to the impact level.
UrgencyAn integer corresponding to the urgency level.

Sample Configuration

NameDescription
Incident IdIM10147
StatusOpen
TitleTest Incident
DescriptionThis is a test incident report
Affected ServiceApplications
Assignment GroupHardware
Categoryincident
Areahardware
Subareahardware failure
Impact4
Urgency2

Results

NameSample Result
Incident Id
Messages
incident_id
messages

Changelog

No Changelog Available.