BMC Remedy Integrations logoBMC Remedy Integrations


BMC Remedy Action Request System (ARS) is an enterprise management platform that can be used to run many types of business applications. These applications may be pre-built (such as BMC Atrium CMDB, BMC Remedy Service Request Management, or BMC Remedy Help Desk) or custom developed.


Handlers

ARS9 Generic Create

Create an entry in the form specified

ARS9 Generic Query Retrieve

Retrieves a single ARS v9.x entry related to the Remedy Form specified.

BMC Execute Process

Submits an Execute Process command to the server

BMC Remedy Email HTML Message Create

Creates an email message on the AR System Email Messages form

BMC Remedy Email Message Create

Creates an email message on the AR System Email Messages form

BMC Remedy User Update

Updates an entry in the User form based on the Remedy Login ID

Remedy Generic Create

Creates a single Remedy entry given the JSON mapping of field values and form name.

Remedy Generic Dataload

Populates Records from a CSV data file

Remedy Generic Delete

Deletes a single Remedy entry related to the form entered with the Request ID specified.

Remedy Generic Find

Retrieves request IDs (field 1) and Instance IDs (field 179) for Remedy entries for the form entered using the query specified.

Remedy Generic Retrieve

Retrieves a single Remedy entry related to the form entered with the Request ID specified.

Remedy Generic Update

Updates a single Remedy entry related to the form entered with the Request ID specified. Updates field specified to value specified.

Remedy Group list Users

Lists users for given Group. Throws exception if Group does not exist.

Remedy User add Group

Adds a group to an existing user. Throws exception if User does not exist, also if group does not exist.

Remedy User Create

Creates a User in the User form - Login Name must be unique.

Remedy User list Groups

Lists groups for given User. Throws exception if User does not exist.

Remedy User Remove Group

Rmoves a group from an existing user. Throws exception if User does not exist, also if group does not exist.