BMC ITSM9 Person Update VERSION 1


Updates a single ITSM v9.x CTM People entry related to the Remedy Login specified with the REST API.

Note: If a site is provided and a site ID is not, an error will occur. If a site is provided without city, country, state, street, timezone, and zip/postal code information, the site will be set, but the "Site Address" field in CTM:People will still display the old location/address.

Note: If one component of the phone number is passed, all 4 should be.


Parameters

NameDescription
Error HandlingDetermine what to return if an error is encountered.
Remedy Login ID:The Remedy Login ID associated to the CTM People record to update.
Profile Status:The Remedy Profile Status.
First Name:The First Name to set
Last Name:The Last Name to set
Middle Name:The Middle Name/Initial to set, Optional
Client Type:The Client Type to set, often 'Office-Based Employee' or 'Contractor' or 'Customer'. Must be valid option of menu.
Client Sensitivity:The Client Sensitivity to set. Either Standard or Sensitive.
VIP:The VIP value to set. Yes or No
Author:The author of the creation to the person record.
Company:The Company to set
Organization:The Organization to set
Department:The Department to set
Email Address:The email address to set
Region:The region to set
Site Group:The site group to set
Site:The site to set
CC Business:The phone number country code to set
Area Code Business:The phone number area code to set
Local Part Business Phone:The phone number local part to set
Business Phone:The phone number (put together) to set
LanguageThe language to set (ex. en_US, fr_FR)
Support Staff:
Assignment Availability:
Desk Location:
Mail Station:
ACD:
Managers Name:
Manager Login ID:
Primary Domain:
Cost Center Code:
Unrestricted Access:

Sample Configuration

NameDescription
Error HandlingRaise Error
Language<%=@answers['New Language']%>
Remedy Login ID:
Profile Status:
First Name:
Last Name:
Middle Name:
Client Type:
Client Sensitivity:
VIP:
Author:
Company:
Organization:
Department:
Email Address:
Region:
Site Group:
Site:
CC Business:
Area Code Business:
Local Part Business Phone:
Business Phone:
Support Staff:
Assignment Availability:
Desk Location:
Mail Station:
ACD:
Managers Name:
Manager Login ID:
Primary Domain:
Cost Center Code:
Unrestricted Access:

Results

NameSample Result
Handler Error MessageError, if one is found
ResultJson result of the update

Changelog

BMC ITSM9 Person Update V1 (2018-06-29)

* Initial version. See README for details.