BMC ITSM8 Assoc to Incident Create VERSION 1


This handler creates a record in the HPD:Associations form based on the information input by the end user, and returns the Request ID of the record created. The handler is just half of the equation. It should be used in conjunction with bmcitsm8assoctoasset_create handler.


Parameters

NameDescription
Dataset IDThe Dataset ID, usually BMC.ASSET
Lookup KeywordThe lookup keyword the item (for CMDB relationships, the ClassID ex: BMC_COMPUTERSYSTEM)
Form Name 01Form Name 01 (for CMDB relationships, the Asset form name, ex: AST:ComputerSystem
Form Name 02Form Name 02 (the change form name, ex: HPD:Help Desk)
Related Item ReconIDReconciliation ID of the item being related
Incident NumberINC Number
Related Item NameRelated item name (i.e., server name)
Association TypeAssociation type (ex: 'Related to')
Request TypeRequest Type (ex: 'Configuration Item')

Sample Configuration

NameDescription
Dataset IDBMC.ASSET
Lookup KeywordBMC_COMPUTERSYSTEM
Form Name 01AST:ComputerSystem
Form Name 02HPD:Help Desk
Related Item ReconIDRE005054661F4Us1NYA8XgpDab
Incident NumberINC000000012352
Related Item NameWinBlade123
Association TypeRelated to
Request TypeConfiguration Item

Results

NameSample Result
HPD:Associations Entry IDThe Request ID of the HPD:Associations record that was created.

Changelog

No Changelog Available.