BMC ITSM7 Task Templated Create VERSION 2


This handler uses the taskfields section of the node.xml to create an entry on the TMS:Task form. Then the 'Instanceid' of the created TMS:Task entry is used to retrieve the related TMS:Association entry that was generated by workflow. Finally the 'InstanceId' of the TMS:Task and TMS:Association records are used in addition to the flowbuilder section of the node.xml to create an entry on TMS:FlowBuilder.

This handler requires ARS Models v0.1.3 because this handler creates an entry on a display only form(TMS:FlowBuilder)


Parameters

NameDescription
Task NameSets the 'Name' field of the TMS:Task record
Task Location CompanySets the 'Location Company' field of the TMS:Task entry
Parent Form NameThe form of the parent record, either CHG:Infrastructure Change or HPD:Help Desk or Kinetic Request
Parent IdThe display id of the parent record, which is either a Change or an Incident record
ParentInstance IdThe instance id of the parent record, which is either a Change or an Incident record

Sample Configuration

NameDescription
Task Name<%= @answers['Task Name'] %>
Task Location Company<%= @answers['Company'] %>
Parent Form NameCHG:Infrastructure Change
Parent Id
ParentInstance Id

Results

NameSample Result
Task IdThe 'InstanceId' of the TMS:Task entry created by this handler.

Changelog

No Changelog Available.