BMC ITSM7 Update Incident Status VERSION 2


Updates the status and status reason, if needed, for a specific BMC ITSM7 Incident (HPD:Help Desk) request. Depending on the Status provided, a Status Reason might be necessary. The status and status reason combination should be valid per the system/ workflow.


Parameters

NameDescription
Incident Number:Incident Number
Status:Incident Status
Status Reason:Incident Status Reason

Sample Configuration

NameDescription
Incident Number:
Status:
Status Reason:

Results

NameSample Result
Entry IDThe entry id of the record updated.

Changelog

No Changelog Available.