BMC ITSM7 Group Membership Lookup VERSION 1


The handlers takes a remedy login id as a parameter and returns a record from the CTM:People form. If the remedy login id that is passed as the parameter has no alternate approvers, the CTM:People record will be related to that remedy login id. Otherwise, it searches through the chain of alternte approvers until an approver with no alternates is found. Once an approver without alternates is found, that approvers remedy login id is used as a qualification in the query to the CTM:People form.


Parameters

NameDescription
Assignee Login IdThe assignee login id to get the email address for
ITSM Support GroupThe ITSM Support Group id to return email addresses for

Sample Configuration

NameDescription
Assignee Login Id
ITSM Support Group

Results

NameSample Result
Remedy Login ID
Email
First Name
Middle Initial
Last Name
Job Title
Nick Name
Corporate ID
Profile Status
Contact Type
Client Sensitivity
VIP
Support Staff
Assignment Availability
Company
Organization
Department
Region
Site Group
Site
Desk Location
Mail Station
Phone Number Business
Phone Number Mobile
Phone Number Fax
Phone Number Pager
ACD Phone Num
Corporate E-Mail
Accounting Number
ManagersName
ManagerLoginID
Cost Center Code
Email List

Changelog

No Changelog Available.