BMC ITSM7 Change Retrieve VERSION 1



Parameters

NameDescription
Search By:The Search By parameter has two options, and configures which field the handler will use in its search qualification
Search ValueThe Search Value parameter is the value of the Search By field on the record that will be retrieved

Sample Configuration

NameDescription
Search By:
Search Value

Results

NameSample Result
Actual End DateActual end date of the change. Date/time formatted as: Sat Jun 15 00:00:00-0500 2013
Actual Start DateActual start date of the change. Date/time formatted as: Sat Jun 15 00:00:00-0500 2013
Change TimingDefined type of change timing. This may show as 'Class' on the BMC Change form. A few stock BMC values include: Emergency, Expedited, Latent, Normal
Change TypeType of the change request.
CompanyChosen company that change applies to.
Company3Change Manager Support Company
Completed DateWhen the change was completed. Date/time formatted as: Sat Jun 15 00:00:00-0500 2013
DescriptionDescription for the change. This field maps to what will likely show up on the BMC change form as 'Summary'.
Detailed DescriptionDetailed description for the change. This field maps to what will likely show up on the BMC change form as 'Notes'.
Earliest Start DateEarliest possible start date for the change. Date/time formatted as: Sat Jun 15 00:00:00-0500 2013
First NameFirst name of the requester for the request.
ImpactChosen impact value for the change. The value returned for this field will be formatted as it is displayed on the form. For example: 4-Minor/Localized
Last NameLast name of the requester for the request.
Location CompanyChosen company that the change applies. Filled out on the change form from the 'Location Change'.
Risk LevelCalculated risk value of the change. The value returned for this field will be formatted as it is displayed on the form. For example: Risk Level 4
Scheduled End DateScheduled end date/time of the change. Date/time formatted as: Sat Jun 15 00:00:00-0500 2013
Scheduled Start DateScheduled start date/time of the change. Date/time formatted as: Sat Jun 15 00:00:00-0500 2013
StatusStatus of the change request. A few stock BMC values include: Cancelled, Completed, Draft, Pending, Planning In Progress, Request for Authorization
SRIDStock BMC change field used by Kinetic Request to store the associated Kinetic Request ID (CustomerSurveyID field from the KS_SRV_CustomerSurvey_base form.) Example value: KSR000000000042
SRInstanceIDStock BMC change field used by Kinetic Request to store an associated CustomerSurveyInstanceId field off of the KS_SRV_CustomerSurvey_base form. Example value: AG00501196001CXe6wUQOvsjDweskK
SRMSAOIGuidStock BMC change field used by Kinetic Request to store the Kinetic Task deferal token.
SubmitterRemedy user id of the submitter for the change request.
Support Group NameSupport group chosen for the change request.
Support OrganizationSupport ogranization chosen for the change request.
UrgencyChosen urgency value for the change. The value returned for this field will be formatted as it is displayed on the form. For example: 4-Low

Changelog

No Changelog Available.