Trends and Lessons Learned in Kinetic Consulting

Anne Rosebery

To review some of the trends and lessons learned by Kinetic Consulting, sharing some recurring concepts, learn from organizations facing similar challenges, and share insights into the future of request management.

Topics

  • Maturing market
  • Toward ERM
  • Portal design/redesign
  • Mobile Browsing
  • Self Service

    • Knowledge...
    • Automation
  • Globalization/I18n
  • Approvals
  • Showing Costs
  • Curating the Catalog
  • Easy...but Complex
  • Integrations
  • Beyond the Catalog

Video

Slides

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PTTX