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Handlers

ARS9 Generic Create V1

Create an entry in the form specified

ARS9 Generic Query Retrieve V1

Retrieves a single ARS v9.x entry related to the Remedy Form specified.

ARS9 Generic Update V1

Updates the entry specified in the form specified

BMC CMDB Computer System Update V1

Updates select attributes of a computer instance in BMC Remedy CMDB

BMC CMDB9 Memory Create V1

Creates a memory record in the specified dataset.

BMC Execute Process V2

Submits an Execute Process command to the server

BMC ITSM7 Alternate Approver Lookup V1

Retrieves the Login IDs for the current alternates for a Login ID

BMC ITSM7 Approval Approve V1

Approves a specific AP:Detail-Signature record.

BMC ITSM7 Approver Alternate Add V1

Adds an alternate approver.

BMC ITSM7 Approver Alternate Cancel V1

Cancels an alternate approver.

BMC ITSM7 Approver Retrieve by Role V1

Retrieves a list of approvers for the role provided.

BMC ITSM7 Change Create V3

Creates a BMC ITSM7 Infrastructure Change record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the parameters provided.

BMC ITSM7 Change Retrieve V1

Retrieves a single ITSM Change entry.

BMC ITSM7 Update Change Status V1

Updates the Change Status

BMC ITSM7 Change Templated Create V4

Creates a BMC ITSM7 Infrastructure Change record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the specified Change Template and data parameters provided.

BMC ITSM7 Change Work CE V1

Creates a BMC ITSM7 Infrastructure Change Work Info record based upon the parameters provided.

BMC ITSM7 Change Work Info Create V1

Creates a BMC ITSM7 Infrastructure Change Work Info record based upon the parameters provided.

BMC ITSM7 Change Work Info Create V4

Creates a BMC ITSM7 Infrastructure Change Work Info record based upon the parameters provided.

BMC ITSM7 Functional Role Lookup V2

Retrieves the Login IDs associated with a particular Functional Role and Group ID

BMC ITSM7 Group Membership Lookup V1

Retrieves Email Address(es) for the individual or support group, separated by commas.

Bmc Itsm7 Incident Asset Relate V1

Creates an HPD:Associations record to relate a CI to a Incident.

BMC ITSM7 Incident Close V1

Sets an Incidnet Status To closed.

BMC ITSM7 Incident Create Detail V4

Creates a BMC ITSM7 Incident (Help Desk) record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the parameters provided.

BMC ITSM7 Incident Create V3

Creates a BMC ITSM7 Incident (Help Desk) record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the parameters provided.

BMC ITSM7 Incident Retrieve V1

Retrieves a single ITSM Incident entry.

BMC ITSM7 Update Incident Status V2

Updates the Incident Status

BMC ITSM7 Incident Templated Create Detail V4

Creates a BMC ITSM7 Incident (Help Desk) record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the specified Incident Template and parameters provided.

BMC ITSM7 Incident Templated Create V3

Creates a BMC ITSM7 Incident (Help Desk) record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the specified Incident Template and parameters provided.

BMC ITSM7 Incident to Incident Relationship Create V1

Creates a relationship between two ITSM7 incidents using the HPD:Associations form

BMC ITSM7 Incident Work Info Create CE V1

Creates a BMC ITSM7 Incident (Help Desk) Work Info record based upon the parameters provided. Meant for use with Request CE.

BMC ITSM7 Incident Work Info Create on a Remote AR Server V5

Creates a BMC ITSM7 Incident (Help Desk) Work Info record based upon the parameters provided.

BMC ITSM7 Incident Work Info Create V5

Creates a BMC ITSM7 Incident (Help Desk) Work Info record based upon the parameters provided.

BMC ITSM7 Notification Events Find V1

Returns an XML listing (enabled) record ids found in the NTE:CFG-Notification Events form.

BMC ITSM7 Person Create V1

Creates an ITSM v7.x CTM People entry with the Remedy Login Id.

BMC ITSM7 Person Retrieve V1

Retrieves a single ITSM v7.x CTM People entry related to the Remedy Login specified.

BMC ITSM7 Person Update V1

Updates an ITSM v7.x CTM People entry given the Remedy Login Id. It only updates the record with the given values if those values are provided (will not null out values). It also creates a WorkLog entry to audit the modification.

BMC ITSM7 Support Group Membership Add V1

Adds the individual to support group.

BMC ITSM7 Task Templated Create V2

Creates a TMS:Task entry that belongs to either a Change or Incident record.

BMC ITSM7 Work Order Create Detail V2

Creates a BMC ITSM7 SRM Work Order record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the parameters provided.

BMC ITSM7 Work Order Status Update V1

Updates the status and status reason if needed for a specific BMC ITSM7 Work Order (WOI:WorkOrder) request.

BMC ITSM7 Work Order Work Info Create CE V1

Creates a BMC ITSM7 Work Order Work Info record based upon the parameters provided.

BMC ITSM7 Work Order Work Info Create V1

Creates a BMC ITSM7 Work Order Work Info record based upon the parameters provided.

BMC ITSM7 Work Order Work Info Create V2

Creates a BMC ITSM7 Work Order Work Info record based upon the parameters provided.

BMC ITSM8 Asset to Contract Assoc Create V1

Attaches a contract to an asset. (A second handler is needed to attach the contract to the asset.)

BMC ITSM8 Associations to Asset Create V1

Attaches a items to an asset on the AST:CMDB Associations. (Second handlers are needed to attach the asset to the related item.)

BMC ITSM8 Assoc to Change Request Create V1

Attaches an item to a Change Request. (A second handler is needed to attach the change request to related item.)

BMC ITSM8 Assoc to Incident Create V1

Attaches an item to a Incident. (A second handler is needed to attach the incident to related item.)

BMC ITSM9 Change Templated Create V1

Creates a BMC ITSM9 Infrastructure Change record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the specified Change Template and data parameters provided.

BMC ITSM9 Incident Create V1

Creates an Incident record.

BMC ITSM9 Incident Templated_Create V1

Creates an Incident record.

BMC ITSM9 Person Create V1

Create an entry in the People Form

BMC ITSM9 Person Retrieve V1

Retrieves a single ITSM v9.x CTM People entry related to the Remedy Login specified.

BMC ITSM9 Person Update V1

Updates an entry in the People form based on the Remedy Login ID. Use the key word nil to clear a value.

BMC ITSM9 Support Group Membership Add V1

Adds the individual to support group.

BMC ITSM9 Support Group Member Functional Role Add V1

Adds the individual to support group.

BMC ITSM9 Support Group Membership Remove V1

Removes the individual from the support group.

BMC ITSM9 Work Order Create Detail V1

Creates a BMC ITSM9 SRM Work Order record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the parameters provided.

BMC Remedy Email HTML Message Create V1

Creates an email message on the AR System Email Messages form

BMC Remedy Email Message Create V3

Creates an email message on the AR System Email Messages form

BMC Remedy User Update V1

Updates an entry in the User form based on the Remedy Login ID

BMC SRM Templated Work Order Create V3

Creates a BMC ITSM7 Work Order record based on a given a Work Order Template.

Remedy Generic Create V3

Creates a single Remedy entry given the JSON mapping of field values and form name.

Remedy Generic Create V3

Creates a single Remedy entry given the JSON mapping of field values and form name.

Remedy Generic Dataload V2

Populates Records from a CSV data file

Remedy Generic Delete V3

Deletes a single Remedy entry related to the form entered with the Request ID specified.

Remedy Generic Delete V3

Deletes a single Remedy entry related to the form entered with the Request ID specified.

Remedy Generic Find V4

Retrieves request IDs (field 1) and Instance IDs (field 179) for Remedy entries for the form entered using the query specified.

Remedy Generic Query Retrieve V2

Retrieves a single Remedy entry related to the form name and query specified.

Remedy Generic Query Retrieve V3

This handler returns all the fields of the first matching entry for the specified Remedy form name and query.

Remedy Generic Query Retrieve V4

This handler returns all the fields of the first matching entry for the specified Remedy form name and query, or a json of all the matching results

Remedy Generic Retrieve V2

Retrieves a single Remedy entry related to the form entered with the Request ID specified.

Remedy Generic Retrieve V3

Retrieves a single Remedy entry related to the form entered with the Request ID specified.

Remedy Generic Update V3

Updates a single Remedy entry related to the form entered with the Request ID specified. Updates field specified to value specified.

Remedy Generic Update V4

Updates a single Remedy entry related to the form entered with the Request ID specified. Updates field specified to value specified.

Remedy Group list Users V1

Lists users for given Group. Throws exception if Group does not exist.

Remedy User add Group V1

Adds a group to an existing user. Throws exception if User does not exist, also if group does not exist.

Remedy User Create V1

Creates a User in the User form - Login Name must be unique.

Remedy User list Groups V1

Lists groups for given User. Throws exception if User does not exist.

Remedy User Remove Group V1

Rmoves a group from an existing user. Throws exception if User does not exist, also if group does not exist.

Bridges

BMC Remedy ARS Adapter V1
Configuration Values Name Description Username Remedy login name Password Remedy password Server Remedy server name or IP Address Port…
ARS REST Bridge Adapter V
This Rest based bridge adapter was designed to work with Remedy Action Reqeust System version 9. Adapter Configurations Name Description…