Retrieves pertinent information about the desired iWise Incident record using the iWise XML Server specified by the associated task definition info items.
By downloading this file, you acknowledge that you agree to our Terms of Service
infraWise?s flagship product, iWise, is an IT Service Management solution based
on the ITIL framework. It is both a Web and Windows-based, integrated
application suite for incident, problem, change, service/work request, release,
configuration (CMDB), asset, financial, telecom administration, human resource,
and service level management (including OLA and Service Catalogs).
For more information, see http://www.infrawise.com/en/index.
=== Detailed Description
This handler utilizes the iWise XML Server SOAP framework to submit a
getObject request with the following configuration:
* objectType => "Incident"
* objectID => The value of the "Incident ID" parameter.
|Incident ID||The ID of the iWise incident record that should be retrieved.|
|Incident ID||<%=@results['Create iWise Incident']['Incident ID']%>|
|Incident ID||The internal iWise object id for this incident record.|
|Assignee Group||The name of the group that is assigned this incident record.|
|Assignee Name||The name of the user that is assigned this incident record.|
|Status||The present status of this incident record.|