Skip to main content
Kinetic Community

iWise Incident Retrieve

Retrieves pertinent information about the desired iWise Incident record using the iWise XML Server specified by the associated task definition info items.

Downloads

By downloading this file, you acknowledge that you agree to our Terms of Service

iwise_incident_retrieve_v1.zip

Detailed Description

infraWise?s flagship product, iWise, is an IT Service Management solution based
on the ITIL framework. It is both a Web and Windows-based, integrated
application suite for incident, problem, change, service/work request, release,
configuration (CMDB), asset, financial, telecom administration, human resource,
and service level management (including OLA and Service Catalogs).
 
For more information, see http://www.infrawise.com/en/index.
 
=== Detailed Description
This handler utilizes the iWise XML Server SOAP framework to submit a 
getObject request with the following configuration:
 
Attributes:
* objectType           => "Incident"
* objectID             => The value of the "Incident ID" parameter.
 

Parameters

Name Description
Incident ID The ID of the iWise incident record that should be retrieved.

Sample Configuration

Parameter Example Configuration
Incident ID <%=@results['Create iWise Incident']['Incident ID']%>

Results

Name Description
Incident ID   The internal iWise object id for this incident record.
Assignee Group   The name of the group that is assigned this incident record.
Assignee Name   The name of the user that is assigned this incident record.
Status   The present status of this incident record.

Change Log

Version Date Description
V1 2010-12-01 Initial Version