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Kinetic Request Email Message Create

Creates a Kinetic message record using the specified message template.  When the Kinetic Request message poller processes the record, it generates an email message from the template and sends it to the target recipient.

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kinetic_request_email_message_create_v2.zip

 

Detailed Description

Creates a Kinetic message record using the specified message template.  When the Kinetic Request message poller processes the record, it generates an email message from the template and sends it to the target recipient.

The message record, stored in the KS_MSG_Message form, is created to interact with the Kinetic Request messaging process. See the 'Message Templates' section of the Kinetic Request User and Management Guide for more information about the Kinetic Request messaging process.

Parameters

Name Description
To The email address of the target recipient.
Message Template Name The name of the message template that will be used to generate the email
  message.
Originating Id The instance id of an originating Kinetic Request submission.  This value is
  used to populate dynamic values specified in the message template
  (defaults to "<%=@base['CustomerSurveyInstanceId']%>")

Sample Configuration

Parameter Example Configuration
To <%=@base['Contact_Info_Value']%>
Message Template Name Request Denied
Originating Id <%=@base['CustomerSurveyInstanceId']%>

Results

Name Description
Instance Id The Remedy Instance Id of the generated message record.

Change Log

Version Date Description
2 2013-10-11

Removed phantom whitespace around default value in the Originating Id.

Added log method in the init.rb.

1 2010-01-17 Initial version