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Kinetic Request Answer Create

Kinetic Request Answer Create creates an Answer value for an existing Request.

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Request RE pre 5.2 version users should use this version:kinetic_request_answer_create_v4.zip

Request RE 5.2 version or greater users should use this version:kinetic_request_answer_create_v5.zip

Detailed Description

Kinetic Request Answer Create creates an Answer value for an existing Request. If the Answer is mapped to an Attribute, this handler will automatically update the Request's Attribute or other mapped Field.

Parameters

Name Description
Submission Instance ID The Instance ID of the Request to update.
Template Name The Name of the Request Template used by the Submission being updated. This value is used
to find the correct Question in KS_SRV_SurveyQuestion so that the Question Name can be
used as a parameter rather than the Question Instance ID.
 
Question Name The Name value for the Question in KS_SRV_SurveyQuestion. This value is used in conjunction
with the Template Name parameter to find the correct Question.
Question Value The new Value for the Question. 

Sample Configuration

Parameter Example Configuration
Submission Instance ID <%=@dataset['OriginatingID']%>
Template Name New Hire Onboarding
Question Name Alternate Email
Question Value newbie@othercompany.com

Results

Name Description
Entry ID The Remedy Entry ID (Field 1) value of the new KS_SRV_SurveyAnswer record.

Change Log

Version Date Description
1 Unknown Initial Build
2 3/18/2012

 - Changed parameters to accept Question Name rather than Question Instance ID

- Updated Creation routine to also update Base record if the Question is Mapped.

2 - revised 2/25/2013 - Corrected issue with AnswerViewer fields failing update when answer is greated than 255 characters
3    
4 9/4/2015 -Fixed issue with not handling Templates with the same name across catalogs
5 12/18/2015 -5.2 version update. Handles 5.2 unlimited answers.