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Kinetic Assignment Record Retrieve

Retrieves a specific record from the KS_RQT_Assignment form.

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kinetic_assignment_record_retrieve_v1.zip

Detailed Description

Retrieves a specific record from the KS_RQT_Assignment form based on the provided Work Order Instance ID. This provides the details of the current assignment for the specified work order.

Parameters

Name Description
Work Order ID Instance ID of the Work Order to retreive the assignment for

Sample Configuration

Parameter Example Configuration
Work Order ID <%=@results['Fulfillment Work Order']['Work Order Instance Id']%>

Results

Name Description
DueDate  
AssignedIndividualID Remedy Login ID of Work Order's current assignee
Company Comany of Work Order's current assigned support group
AssignedGroupID ID of Work Order's current assigned support group
Organization Support Organization of Work Order's current assigned support group
AssignedGroupName Support Group Name of Work Order's current assigned support group
SourceID KSR of Work Order
SourceGUID Instance ID of Work Order
SystemSourceName Name of Work Order
Name Template Name of Work Order
instanceId Instance ID of the assignment record
SLA Goal Hours Work Order's SLA Goal Hours
SLA Goal Calculated Seconds Work Order's SLA Goal Calculated in Seconds
AssignedIndividualFirstName First Name of Work Order's current assignee
AssignedIndividualLastName Last Name of Work Order's current assignee

Change Log

Version Date Description
1 10-09-2012 Initial Version