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HPSM Incident Create

This handler creates an Incident in HP Service Manager.

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hpsm_incident_create_v1.zip

Detailed Description

This handler makes a SOAP call (using Savon) to the HP Service Manager Web Services to create a new HPSM Incident. After Savon is configured with your HPSM server, a hash is made containing all of the information that was inputted to create an incident. That hash is then converted into an XML string and sent to HPSM to create the incident. Any messages that were caused by the request and the id of the new incident will be returned by the handler upon success. If there are any errors, the handler will raise an exception which will contain any messages that HPSM returned about the error.

Parameters

Name Description
Incident Id The incident id. Will be automatically assigned by HPSM if left blank.
Status

The status of the incident.

Title The title of the incident.
Description A short description of what the incident is about.
Affected Service The affected service. List of possibilities found in HPSM instance.
Assignment Group The assignment group. List of possibilities found in HPSM instance.
Category The category (default is 'incident').
Area The area the incident is filed under. List of possibilities found in HPSM instance.
Subarea The subarea the incident is filed under. List of possibilities found in HPSM instance.
Impact An integer corresponding to the impact level.
Urgency An integer corresponding to the urgency level.

Sample Configuration

Parameter Example Configuration
Incident Id IM10147
Status Open
Title Test Incident
Description This is a test incident report
Affected Service Applications
Assignment Group Hardware
Category incident
Area hardware
Subarea hardware failure
Impact 4
Urgency 2

Results

Name Description
Incident Id The Id of the newly created incident.
Messages Any messages that were returned by HPSM after the request was sent.

Change Log

Version Date Description
1 2014-01-09 Initial Version