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BMC ITSM8 Association to Change Create

Creates a relationship between a another record, like a CI, and an change using the CHG:Association form. One CHG:Association record is created, which creates the relationship from the change to the other record, the other side of the relationship must be created. For asset, the Asset Association Create handler is needed to create the other half of the relationship (from the asset to the change).

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bmc_itsm8_assoc_to_change_create_v1.zip

Detailed Description

 
This handler creates a record in the CHG:Associations form based on the information input by the end user, and returns the Request ID of the record created.  The handler is just half of the equation. It should be used in conjunction with this handler if relating to assets or this handler if relating to incidents.

Parameters

Name Description
Dataset ID The Dataset ID, usually BMC.ASSET. default: BMC.ASSET
Lookup Keyword  The lookup keyword the item (for CMDB relationships, the ClassID ex: BMC_COMPUTERSYSTEM). default: BMC_COMPUTERSYSTEM
Form Name 01 Form Name 01 (for CMDB relationships, the Asset form name, ex: AST:ComputerSystem. default: AST:ComputerSystem
Form Name 02 Form Name 02 (the change form name, ex: CHG:Infrastructure Change). default: CHG:Infrastructure Change
Related Item ReconID Reconciliation ID of the item being related 
Change Request Number CRQ Number
Related Item Name Related item name (i.e., server name) 
Association Type Association type (ex: 'Related to'). default: Related to 
Request Type Request Type (ex: 'Configuration Item'). default: Configuration Item 

Sample Configuration

Parameter Example Configuration
Dataset ID BMC.ASSET
Lookup Keyword  BMC_COMPUTERSYSTEM
Form Name 01  AST:ComputerSystem
Form Name 02 CHG:Infrastructure Change
Related Item ReconID RE005054661F4Us1NYA8XgpDab 
Change Request Number CRQ000000012352
Related Item Name WinBlade123 
Association Type Related to 
Request Type Configuration Item

Results

Name Description
CHG:Associations Entry ID The 'Association ID' (field 1) of the generated relationship.

Change Log

Version Date Description
1 2015 Initial Version