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BMC ITSM7 Work Order Status Update

Updates the status and status reason if needed for a specific BMC ITSM7 Work Order (WOI:WorkOrder) request.

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bmc_itsm7_work_order_status_update_v2.zip

Detailed Description

Updates the status and status reason if needed for a specific BMC ITSM7 Work Order (WOI:WorkOrder) request using the WOI:WorkOrderInterface form to interact with the work order

Parameters

Name Description
Work Order ID The work order id of the record to be updated
Status The status that the work order will be changed to
Status Reason The status reason that the work order will be changed to.  This is required if going to a completed status.

Sample Configuration

Parameter Example Configuration
Work Order ID <%=@results['create_workorder']['Work Order ID']%>
Status Completed
Status Reason No Further Action Required

Results

Name Description
Work Order ID The work order id of the record updated.

Change Log

Version Date Description
1 unknown Initial version
2 2015-02-09 Updated handler to be compatible with all versions of Kinetic Task.