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BMC ITSM7 Task Templated Create

Creates a TMS:Task entry that belongs to either a Change or Incident record.

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bmc_itsm7_task_templated_create_v2.zip

Detailed Description

This handler uses the task_fields section of the node.xml to create an entry on the TMS:Task form.  Then the 'Instanceid' of the created TMS:Task entry is used to retrieve the related TMS:Association entry that was generated by workflow. Finally the 'InstanceId' of the TMS:Task and TMS:Association records are used in addition to the flow_builder section of the node.xml to create an entry on TMS:FlowBuilder.
 
This handler requires ARS Models v0.1.3 because this handler creates an entry on a display only form(TMS:FlowBuilder)

Parameters

Name Description
Task Name Matches the 'Name' field of the Task Template to be used to create the template
Task Location Company Matches the 'Location Company' field of the Task Template to be used to create the template
Parent Form Name
The form of the parent record, either CHG:Infrastructure Change or HPD:Help Desk
Parent Change or Incident Id
The display id of the parent record, which is either a Change or an Incident record
Parent Instance Id
The instance id of the parent record, which is either a Change or an Incident record

Sample Configuration

Parameter Example Configuration
Task Name <%= @answers['Task Name'] %>
Task Location Company <%= @answers['Company'] %>
Parent Form Name CHG:Infrastructure Change
Parent Change or Incident Id <%= @results['GetChange']['Change Number'] %>
Parent Instance Id <%= @results['GetChange']['Change Instance Id']%>

Results

Name Description
Task Id The 'InstanceId' of the TMS:Task entry created by this handler.

Change Log

Version Date Description
2 2010-02-18 Initial version.