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BMC ITSM7 Support Group Add

Adds the given user (indicated by Login ID) to the specified ITSM Support Group.

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bmc_itsm7_support_group_add_v1.zip

Detailed Description

Adds the given user (indicated by Login ID) to the specified ITSM Support Group. The person must be a Support Staff (indicated on the CTM:People record) already. The Association record is created as NOT the default group for the individual.

Parameters

Name Description
New Member Login Id The new member login id
Assignment Availability The new member Assignment Availability, Yes or No
Role The new member login id, Member or Associate Member
ITSM Support Company The ITSM Support Company to Add person to
ITSM Support Org The ITSM Support Org to Add person to
ITSM Support Group Name The ITSM Support Group name to Add person to

 

Sample Configuration

Parameter Example Configuration
New Member Login Id <%=@answer['Remedy Login ID']%>
Assignment Availability Yes
Role Member
ITSM Support Company Calbro Services
ITSM Support Org <%=@answer['Organization']%>
ITSM Support Group Name <%=@answer['Group Name']%>

Results

Name Description
Support Group Association ID Field 1 from the created record.

Change Log

Version Date Description
1 2015-04-17 Initial Version