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BMC ITSM7 Person Update

Updates a single ITSM v7.x CTM People entry related to the Remedy Login specified.

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bmc_itsm7_person_update_v1.zip

Detailed Description

Updates a single ITSM v7.x CTM People entry with the information specified.

Parameters

Name Description
Author The author of the modifications to the person record
Remedy Login ID The 'Remedy Login ID' to update
Email Address The 'Email'  to set
Region The 'Region' to set
Site Group The 'Site Group' to set
Site The 'Site' to set
Site ID The Site ID to set--required if setting site
Site City The site city to set - required if setting site (to correctly populate address)
Site Country The site county to set - required if setting site (to correctly populate address)
Site State/Province The site state/province to set - required if setting site (to correctly populate address)
Site Street The site street to set - required if setting site (to correctly populate address)
Site Zip/Postal Code The site zip/postal code to set - required if setting site (to correctly populate address)
Site Time Zone The site time zone to set - required if setting site (to correctly populate address)
CC Business The Country Code of the Business Phone number 
Area Business The Area Code of the Business Phone number 
Local Business The local part of the Business Phone number 
Phone Number Business The 'Phone Number Business' of the created CTM:People record.
Language The Locale of the created CTM:People record. (ex. en_US, fr_FR)

 

Sample Configuration

Parameter Example Configuration
Remedy Login ID <%=@answers['ReqFor Login ID']%>
Email Address <%=@answers['ReqFor Email']%>
First Name <%=@answers['ReqFor First Name']%>
Middle Name <%=@answers['ReqFor Middle Name']%>
Last Name <%=@answers['ReqFor Last Name']%>
Client Type <%=@results['ReqFor Type']['output']%>
Client Sensitivity Standard
VIP No
Company <%=@answers['ReqFor Company']%>
Organization <%=@answers['ReqFor Organization']%>
Department <%=@answers['ReqFor Department']%>
Region <%=@answers['New Region']%>
Site Group <%=@answers['New Site Group']%>
Site <%=@answers['New Site']%>
CC Business <%=@answers['New CC Business']%>
Area Business <%=@answers['New Area Business']%>
Local Business <%=@answers['New Local Business']%>
Phone Number Business <%=@answers['New Business Phone']%>
Language <%=@answers['New Language']%>

Results

Name Description
Person ID The Person ID/'Request ID' of the retrieved CTM:People record

Change Log

Version Date Description
1 2014-06-30 Initial Version