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BMC ITSM7 Person Create

Creates a single ITSM v7.x CTM People entry with the information specified.

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bmc_itsm7_person_create_v1.zip

Detailed Description

Creates a single ITSM v7.x CTM People entry with the information specified.

Parameters

Name Description
Author The author of the modifications to the person record
Remedy Login ID The 'Remedy Login ID' of the created CTM:People record.
Email Address The 'Email' of the retrieved CTM:People record.
First Name The 'First Name' of the created CTM:People record.
Middle Initial The 'Middle Initial' of the created CTM:People record.
Last Name The 'Last Name' of the created CTM:People record.
Client Type The Client Type to set, often 'Office-Based Employee' or 'Contractor' or 'Customer'. Must be valid option of menu on the form.
Client Sensitivity The Client Sensitivity to set. Either Standard or Sensitive. Defaults to Standard
VIP The VIP value to set. Yes or No. Default is No
Company The 'Company' of the created CTM:People record.
Organization The 'Organization' of the created CTM:People record.
Department The 'Department' of the created CTM:People record.
Region The 'Region' of the created CTM:People record.
Site Group The 'Site Group' of the created CTM:People record.
Site The 'Site' of the created CTM:People record.
CC Business The Country Code of the Business Phone number 
Area Business The Area Code of the Business Phone number 
Local Business The local part of the Business Phone number 
Phone Number Business The 'Phone Number Business' of the created CTM:People record.
Language The Locale of the created CTM:People record. (ex. en_US, fr_FR)

 

Sample Configuration

Parameter Example Configuration
Remedy Login ID <%=@answers['ReqFor Login ID']%>
Email Address <%=@answers['ReqFor Email']%>
First Name <%=@answers['ReqFor First Name']%>
Middle Name <%=@answers['ReqFor Middle Name']%>
Last Name <%=@answers['ReqFor Last Name']%>
Client Type <%=@results['ReqFor Type']['output']%>
Client Sensitivity Standard
VIP No
Company <%=@answers['ReqFor Company']%>
Organization <%=@answers['ReqFor Organization']%>
Department <%=@answers['ReqFor Department']%>
Region <%=@answers['New Region']%>
Site Group <%=@answers['New Site Group']%>
Site <%=@answers['New Site']%>
CC Business <%=@answers['New CC Business']%>
Area Business <%=@answers['New Area Business']%>
Local Business <%=@answers['New Local Business']%>
Phone Number Business <%=@answers['New Business Phone']%>
Language <%=@answers['New Language']%>

Results

Name Description
Person ID The Person ID/'Request ID' of the retrieved CTM:People record

Change Log

Version Date Description
1 2016-08-08 Initial Version