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BMC ITSM7 Incident To Asset Relationship Create

Creates a relationship between a CI and an Incident using the HPD:Association form. One HPD:Association record is created. Creates a AST:CMDB Association record to relate the Incident to the CI.

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bmc_itsm7_incident_asset_relate_v1.zip

Detailed Description

 
The following data is used to create the 'HPD:Associations' record:
 
 
* Maps the following field values of the HPD_Associations form to the field values provided:
  - 'Form Name01'                   => '<depends on the asset type>'
  - 'Form Name02'                   => 'HPD:Help Desk'
  - 'Request Type01'                => 'Configuration Item'
* Maps the following field values to the values of the specified parameters:
  - 'Request ID01'                  => "Recon Id"
  - 'Request ID02'                  => "Incident Number"
  - 'Association Type01'            => "Related To"
 - Lookup Keyword                    => <depends on CI>
 
The following data is used to create the 'AST:CMDB Associations' record:
 
  - 'Request Description01'         => Value returned by the lookup of the summary description of Incident 
* Maps the following field values of the HPD_Associations form to the field values provided:
  - 'Form Name02'                   => '<depends on the asset type>'
  - 'Form Name01'                   => 'HPD:Help Desk'
  - 'Request Type01'                => 'Incident'
* Maps the following field values to the values of the specified parameters:
  - 'Request ID02'                  => "Recon Id"
  - 'Request ID01'                  => "Incident Number"
  - 'Association Type01'            => "Related To"
  - 'Parent DataSet ID01            => BMC.ASSET
  - Lookup Keyword01                => MAINHELPDESK 
  - Lookup Keyword                    => <depends on CI>

Parameters

Name Description
Recon Id The Recon Id of the asset
Incident Number  The incident number for the Incident

Sample Configuration

Parameter Example Configuration
Incident Number 1 RE00505696001CPgVjUQLigtIwfbsT
Incident Number <%=@result['Incident']['Incident Number']%>

Results

Name Description
Association ID The 'Association ID' (field 1) of the generated relationship.
AST Associations ID The 'Association ID' (field 1) of the generated relationship.

Change Log

Version Date Description
1 2014-10-24 Initial Version