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BMC ITSM7 Incident Close

Closes a BMC ITSM7 Incident (Help Desk) record. The BMC ITSM7 Incident (Help Desk) entry is modified in the 'HPD:Help Desk' form

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bmc_itsm7_incident_close_v1.zip

Detailed Description

Incident (HPD:Help Desk form) is set to a Status of Closed with the Status Reason provided.

Parameters

Name Description
Incident Number The Incident ID to close
Status Reason The status reason used.

Sample Configuration

Parameter Example Configuration
Incident Number <%=@results['Create_Incident']['Incident ID']%>
Status Reason Automated Resolution Reported

Results

Name Description
Support Company Support Company from Incident

Change Log

Version Date Description
1 2011-12-21 Initial Version