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BMC ITSM7 Change Status Update

Updates the status and status reason if needed for a specific BMC ITSM7 Change (CHG:Infrastructure Change) request.

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bmc_itsm7_change_status_update_v1.zip

Detailed Description

Updates the status and status reason, if needed, for a specific BMC ITSM7 Change (CHG:Infrastructure Change) request. Depending on the Status provided, a Status Reason might be necessary. The status and status reason combination should be valid per the system/workflow.

Parameters

Name Description
Change ID The change id of the record to be updated
Status The status that the change will be changed to
Status Reason The status reason that the change will be changed to.  This is required if going to a certain statuses.

Sample Configuration

Parameter Example Configuration
Change ID <%=@results['create_change']['Change ID']%>
Status Cancelled
Status Reason No Longer Required

Results

Name Description
Entry ID The entry id of the record updated.

Change Log

Version Date Description
1 Apr 10, 2014 Initial version