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BMC ITSM7 Change Retrieve

Retrieves a BMC ITSM7 Infrastructure Change record for the specified Infrastructure Change ID or InstanceID.

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bmc_itsm7_change_retrieve_v1.zip

Detailed Description

Retrieves a single ITSM Change Record related to the Change Number specified.

Parameters

Name Description
search_by The Search By parameter has two menu options, Infrastructure Change ID and Instance ID, that configures which field the handler will use in its search qualification. 

 
search_value Provides the search value for the search qualification. This can be either an Infrastructure Change ID (e.g. CRQ000000000042), or an Instance ID for the record (e.g. AG00305616002CXe6wUQOvsjDweskK)

Sample Configuration

Parameter Example Configuration
search_by <%=@answers['Search By Selection']%>
search_value <%=@answers['Search Value']%>

Results

Name Description
Actual End Date Actual end date of the change. Date/time formatted as: Sat Jun 15 00:00:00-0500 2013

 
Actual Start Date Actual start date of the change. Date/time formatted as: Sat Jun 15 00:00:00-0500 2013

 
Change Timing Defined type of change timing. This may show as 'Class' on the BMC Change form. A few stock BMC values include: Emergency, Expedited, Latent, Normal

 
Change Type Type of the change request.

 
Company Chosen company that change applies to. 

 
Company3 Change Manager Support Company

 
Completed Date When the change was completed. Date/time formatted as: Sat Jun 15 00:00:00-0500 2013

 
Description Description for the change. This field maps to what will likely show up on the BMC change form as 'Summary'.

 
Detailed Description Detailed description for the change. This field maps to what will likely show up on the BMC change form as 'Notes'.

 
Earliest Start Date Earliest possible start date for the change. Date/time formatted as: Sat Jun 15 00:00:00-0500 2013

 
First Name First name of the requester for the request.

 
Impact Chosen impact value for the change. The value returned for this field will be formatted as it is displayed on the form. For example: 4-Minor/Localized

 
Last Name Last name of the requester for the request.

 
Location Company Chosen company that the change applies. Filled out on the change form from the 'Location Change'.

 
Risk Level Calculated risk value of the change. The value returned for this field will be formatted as it is displayed on the form. For example: Risk Level 4

 
Scheduled End Date Scheduled end date/time of the change. Date/time formatted as: Sat Jun 15 00:00:00-0500 2013

 
Scheduled Start Date Scheduled start date/time of the change. Date/time formatted as: Sat Jun 15 00:00:00-0500 2013

 
Status

Status of the change request. A few stock BMC values include: Cancelled, Completed, Draft, Pending, Planning In Progress, Request for Authorization

 

SRID Stock BMC change field used by Kinetic Request to store the associated Kinetic Request ID (CustomerSurveyID field from the KS_SRV_CustomerSurvey_base form.) Example value: KSR000000000042

 
SRInstanceID Stock BMC change field used by Kinetic Request to store an associated CustomerSurveyInstanceId field off of the KS_SRV_CustomerSurvey_base form. Example value: AG00501196001CXe6wUQOvsjDweskK

 
SRMSAOIGuid Stock BMC change field used by Kinetic Request to store the Kinetic Task deferal token.

 
Submitter Remedy user id of the submitter for the change request.

 
Support Group Name Support group chosen for the change request.

 
Support Organization Support ogranization chosen for the change request.

 
Urgency Chosen urgency value for the change. The value returned for this field will be formatted as it is displayed on the form. For example: 4-Low

 

Change Log

Version Date Description