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BMC ITSM7 Alternate Approver Lookup

Returns the Login IDs for all current AP:Alternate records for the specified Login ID

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bmc_itsm7_alternate_approver_lookup_v1.zip

Detailed Description

This handler returns the login ids for all alternates found.  This is returned in XML format (like below) for use in loops.

ex.

<Login_Ids>
    <LoginId>arramey</LoginId>
    <LoginId>bpeterson</LoginId>
</Login_Ids>

Parameters

Name Description
Approver ID Remedy Login ID of the individual to find alternates for

Sample Configuration

Parameter Example Configuration
Approver ID Allen

Results

Name Description
Login IDs XML list of Login IDs of the alternates found
Alternate Exists Returns a Yes if current alternates are found and a No if no current alternates are found

Change Log

Version Date Description
1 23 Jan 2014 Initial Version