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Remedy Generic Retrieve

This handler returns all the fields for the request id provided in the form specified.

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remedy_generic_retrieve_v2.zip

Detailed Description

For an example on using the results from this handler please see Using results from the Remedy Generic Retrieve handler
 
This handler returns all the fields for the request id provided in the form specified.  This is returned in XML format (like below).
 
<field_list>
<field id='Request ID'>000000000000001</field>
<field id='Creator'>Action Request Installer Account</field>
<field id='Create Date'>Mon Apr 25 16:42:22 -0400 2011</field>
<field id='Assigned To'></field>
<field id='Last Modified By'>Demo</field>
<field id='Modified Date'>Wed Dec 07 11:46:47 -0500 2011</field>
<field id='Status'>Current</field>
</field_list>

Parameters

Name Description
Remedy Form Remedy Form Name (not display name), eg. People is CTM:People
Request ID The query to search by

Sample Configuration

Parameter Example Configuration
Remedy Form User
Request ID <%=@results['find user']['Request ID']%>

Results

Name Description
field_list The request ids (field 1) of the updated record.

Change Log

Version Date Description
1 5/29/2012 Initial Version
2 07/16/2013 Fixed bug to allow this handler to be used to access multiple different forms in the same task engine instance.