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BMC Remedy Email Message Create

Creates an email message on the AR System Email Messages form.

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bmc_remedy_email_message_create_v3.zip

Detailed Description

Creates an email message on the AR System Email Messages form. This handler allows sending of emails using Remedy directly, without using message templates. This can be helpful in situations where data from more than one source (ex. a work order and the service item) need to be displayed in the email.

Parameters

Name Description
To The address the email message will be sent to.
Subject The subject of the email message.
Body The body of the email message.
Priority The priority associated with the email message.
Submitter Remedy User ID to be listed as the submitter of the email message.

Sample Configuration

Parameter Example Configuration
To <%= @answers['Requested For Email'] %>
Subject Service Request Update
Body The <%=@dataset['Service Item Name']%> request you submitted has been updated. 
Priority  
Submitter KS_WEBUSER

Results

Name Description
Entry Id The Entry Id of the Email Message record that was created.

Change Log

Version Date Description
3 10 Dec 2014 Updated to work with Task 4 or Task 3
2 6 Mar 2014 This handler is safe to use in a subtree because it does not rely on any @base 
information to process. All data is passed into the handler as parameters.
1 19 Apr 2010 Initial Version