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Activity 4 - Deferrals and Connectors

Explore Deferrals and Connectors

Goal

Explore how deferrals work, and the options you have with different connectors.

Process

Test with your existing Task Tree. Ensure that the Create Sample task has the Deferred check box checked.  Modify the task tree to send an email after an update is performed on the Incident.  Use the Kinetic Submission Update task to close the Kinetic submission after the Incident is closed.  Use the Update and Close type connectors to accomplish this.

Use the Task Management Console to follow your processing logic.  Use the Sample Incident form to perform some updates to cause these processing events to fire.  If you change the priority or assignment values, the Update trigger will be created.  Set the status to Closed to cause the closure trigger to be created.