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Task Nodes - Answers, Attributes, and Results

Reference and use values from the submitted request and other nodes

Available Values

One of the most powerful features of task nodes is the ability to reference and use values from the submitted request.

By clicking on the edit button, you have access to the pre-defined values drop-down.

basic results details.JPG

Answers – Answers from your web form

Application Config Values – Select the Mid-Tier or web server values

Dataset – Attributes for the service item

Service Item Template – Other fields associated with the base record

Source Information - Source Name, ID, Group

Task Results – returned values from the task, including Request Ids from created records

See Appendix B for more details.

Besides just inserting the values into you can also put expressions into the edit field (see chapters 6 & 7).

Answers

Answers refers to the submited answers from either Kinetic Survey or Kinetic Request. No other applications will have answers available.

The format is the following:

<%=@answers['Requester User ID']%>

@answers is an indicator to where the value is coming from.

The value inside the [' '] refers to the Menu Label of the question. In the above example the Menu Label is 'Requester User ID'

 

Attributes

Attributes is also specific to Kinetic Survey and Kinetic Request. It refers to data that is stored with the survey or request, but was not an answer. For example, the first name of the assigned approver.

The format is the following:

<%=@dataset['Attribute 1']%>

@dataset indicates to the task engine that it should get an attribute. The value in the [' '] is the Remedy database name for the attribute.

Results

Results are were the task engine truly demonstrates its flexibility. Results are also going to be used extensively if you are not using a Dynamic source (Kinetic Survey or Kientic Request). Results allow you to take the output of a node and use it as a parameter in another node.

The format is the following:

<%=@results['Sample People Retrieve']['First Name']%>

@results indicates that a value should be retrieved from another node. The first [' '] contains the node name. The second [' '] is the name of the result. Result names are normally defined in the node.xml of the task handler.

Just like answers and attributes, results can be selected from the drop-down of pre-defined values.

results detail.JPG