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Chapter One - Overview

Kinetic Task™ is an advanced automation engine that extends approvals and task management to BMC® Remedy® and third-party enterprise applications.

Who Should Read This Manual?

To install Kinetic Task™ software, the person performing the installation must be a Remedy Administrator and have some knowledge and access to your intended web server.  This guide is intended for AR System administrators, not users or managers.

 

Pre-Requisites

The following requirements must be met to install Kinetic Task

  • BMC Remedy AR Server 7.0 or greater
  • 32-bit Java Development Kit (JDK) version 1.5 or greater (required only if Tomcat will be installed on this server)
  • if Tomcat is not to be installed, a stand-alone Servlet Engine such as Apache Tomcat 5.5 or greater using a 32-bit JDK version 1.5 or greater is required

 

Support

For customer service support, go to the support section of our web site http://www.kineticdata.com or call 651-695-8566.