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Page Branching Documentation

A customer asked if we had a way to display the Page Branching options, per Service Item, in a graphical view.  Therefore a new Crystal Report was built in order to display the requested information.

Usage

The Page Branching report will display each page in the Service Item along the following Branching Descriptions:

Description

Qualification

Next Page

If a there is no configured Page Branching options then the report will display "No Page Branching Defined".

To add this report into your environment please take the following steps:

1) Save the Page Branching.rpt file to your Desktop or any other location that you like.

2) Open Remedy|Kinetic Request-Service Catalog Console.

3) Click on the Report Manager link (located on the left side of the screen).

4) Click on the New Report Button.

5) Populate the following values:

Report Name:  Page Branching

Report Type:  Crystal

Report Set Name:  Page Branching

Form Name:  KS_SRV_ContentsElementHTML

Report Description:  This report displays the Page Branching Options for the selected Service Item

Qualification:  'SurveyInstanceID' = $SurveyInstanceID$ AND 'Element_Type' = "Page"

6) Right Click in the Table field on the lower right corner of the screen.

7) Select Add.

8) Navigate to the Page Branching.rpt file saved in Step 1 and click Open.

9) Press the Save button.

10) Press the Close Button.

Once all ten steps are completed you can run this report against any Service Item in your Remedy environment.

Example

I have run this report against a Database Request Service Item which contains multiple pages.  Some of the pages have Page Branching configured while others do not.  I have attached a copy of the report below (page branching.pdf) for your review.