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Request 5.1 / Task 3.0 Compatibility Pack

 

This package ensures Kinetic Request task trees are backfilled with appropriate data to be compatible with Kinetic Task 3.0.

Requirements

This package requires that your Remedy server already has Kinetic Request v5.1.0+ and Kinetic Task v3.0.0+ installed.

 

Installation

The installation is a manual process that involves importing an object definition file to the Remedy server.

  1. Download the compatibiity package file and extract the Remedy object definition file to a temporary location.
  2. Using either the Remedy Administrator or Developer Studio application, import the object definition file extracted in step 1.

NOTE: If installing into a 7.6 or greater version of Remedy, you MUST set to Base Development mode using BMC Developer Studio.

Upgrade Process

The upgrade process involves manually interacting with a new display-only form that was imported during the installation process.

  1. Login to your Remedy server as a Remedy Administrator using either the Remedy User application or the Mid-Tier.
  2. Search for and open the form named "KS_RQTTSK30_DataUpgradeForm" in either the Search or New mode.
  3. Click on the Upgrade button to back fill all the Kinetic Request process trees so they are compatible with Kinetic Task v3.0.0+.
  4. Close the form when you see the message stating all records have been updated.