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Activity Eleven - Create a Basic Task Tree

Creating a Basic Task Tree

Goal

 

For any service item you have created, create a Complete type Task Tree.
 
Configure a node to create a Sample Incident.
 
Drag the task into the tree and configure the node. For this activity, key in static values in the parameters displayed and give your node a meaningful name. Don‟t forget to save your tree.
 
To test, submit your service item and verify that an Incident has been created.