Kinetic Data and BMC Partnership
As a BMC/Remedy user, you know that Remedy delivers service management software solutions that enable your organization to automate and manage internal and external service and support processes. As a BMC Solutions Partner, Kinetic Data delivers Remedy system enhancements expanding Remedy capabilities and processes that save you time while providing results faster and more efficiently.
What is this Guide For?
This manual compliments the User Guide, and provides an overview of the product including examples and activities useful for learning Kinetic Request.
Goals for the Class
- Understand basics of Requests
- Create and use Service Catalogs
- Create Service Items
- Question/Answer Type Design
- Task Tree Creation/Modification
- Approval Example