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Kinetic Community

1. Introduction

Kinetic Request is a comprehensive tool for creating and administering requests of all types using BMC Remedy Action Request System®. You can generate requests quickly across large or small groups with questions specifically tailored to your customers.

Kinetic Data and BMC Partnership

As a BMC/Remedy user, you know that Remedy delivers service management software solutions that enable your organization to automate and manage internal and external service and support processes. As a BMC Solutions Partner, Kinetic Data delivers Remedy system enhancements expanding Remedy capabilities and processes that save you time while providing results faster and more efficiently.

What is this Guide For?

This manual compliments the User Guide, and provides an overview of the product including examples and activities useful for learning Kinetic Request.

Related Documentation

Goals for the Class

  • Understand basics of Requests
  • Create and use Service Catalogs
    • Create Service Items
    • Question/Answer Type Design
    • Formatting
  • Task Tree Creation/Modification
    • Approval Example
  • Troubleshooting