Installation of Kinetic Survey and Kinetic Request is done with an installer, depending on your environment and the pieces you install. In this chapter we will look at common installer issues.
With the latest version of Kinetic Survey and Kinetic Request an installer is used to import workflow, data, and the web server. The installer is a WAR file and is placed into an existing tomcat application that has access to your Remedy environment.
Upgrades of Kinetic Survey and Kinetic Request are done with the same installer. It checks you system for version information and performs the upgrade to the most recent version.
The configuration dialog controls many of the default and application values in Kinetic Survey and Kinetic Request. The individual values are covered in the installation manual included with your installation files.
Here is a brief overview of a few the individual configuration tabs:
Categories (Kinetic Survey only) – Provides the ability to add, modify or delete categories.
Configuration Items – Holds web default, logging, path, context and licensing information. Most of the values set here only need to be touched once, during the product install.
Web Messages – All of the default error and informational messages for customers.
Attribute Types – Attributes are application specific, and cover properties like Category for Kinetic Request or Expiration Date for Kinetic Survey.
The web admin console for Kinetic Survey and Kinetic Request is referenced during installs, especially the Setup console.