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Kinetic Community

Chapter Three - Tabs

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The Configuration link allows administrators to configure specific parts of Kinetic SR.

 

NOTE:  The Tabs entitled Categories, Attribute Types and Style are application specific to either Kinetic Survey or Kinetic Request (i.e. Categories does not appear in Kinetic Request, while Attribute Type and Style contain similar but different information for each application).

 

Topics
  • The categories tab displays a list of all Kinetic Survey Categories.  Existing categories can be modified or deleted from this console, and new categories can be added.
  • The users tab displays a list of users that have permission to one or more “KS_SRV” groups.  From this tab you can highlight a user to view their record or create a new user.   Using one of these buttons will open your AR System User form.   The Configuration Manager dialog needs to be closed before the User record can be modified. See your AR System documentation for more information on adding or modifying users.
  • The configuration items tab displays information on the configuration of your system.  This is typically used during the installation of the application and does not need to be changed unless your environment changes.
  • The exceptions tab lists exceptions (errors) users may have experienced while submitting a request via the web.  Exceptions or errors are written back into Remedy when possible.  They are usually used during a support call or for your Administrator to troubleshoot problems.
  • The Audit tab on the configuration manager allows you to view which survey or request templates that have been modified or deleted, and by whom.
  • The web messages tab displays the different error messages a user can see when submitting a survey or request.  By default these messages are in English.  These can be updated to include information more specific to your company.  Web Messages can also be locale-specific.  By setting a locale for your messages (other than English) requests using that locale will display a message in the correct language for your customer.
  • The Manage Messages tab offers Administrators the ability to view email messages that have not been sent out of the system (in pending status).  Most often, the problem occurs because a message template has been incorrectly formatted.    The Message Template drop-down list allows you to investigate where a delay may be occurring by viewing available message templates.   The Number of Hours Old box allows you to prioritize messages by the oldest “pending status”, or by a particular group of delayed messages.
  • Explains what the feature is or what its benefits are to the user or customer.
  • Explains what the feature is or what its benefits are to the user or customer.
  • Explains what the feature is or what its benefits are to the user or customer.
  • The deleted templates tab provides Remedy Administrators the ability to manually remove survey and request templates that have been marked as deleted.  It also provides Remedy Administrators the ability to restore the templates to their previous status.     NOTE: Surveys or Service Items marked as "deleted" will remain in the system for at least 24 hours after being marked for deletion.  At most, the template will remain in the system in this status for 48 hours.  After that time, the template will be removed from the system, and will no longer show up in this table.