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Exceptions Tab

Exceptions generated by the pre-5.x task engine.

Feature

 

The exceptions tab lists exceptions (errors) users may have experienced while submitting a request via the web. 

Exceptions or errors are written back into Remedy when possible.

The exceptions are normally used during a support call or for your Administrator to troubleshoot problems.

 

Date, type, severity, and description areas are offered describing the exception (or error). 

File:User:bpeterson/Kinetic_Request_User_Manual/image145.jpg

Figure: Exceptions Tab - Configuration Manager

The exceptions tab also allows you to view and change the logging level on the Kinetic Request web component.  By changing this value, it changes which messages are actually logged in real time for your web component.  This allows logging level changes without restarting your web server.  Log files are accessible from your web server in the Kinetic Request directory.