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Chapter Four - Extending Your Request

Enter guide description here.
Topics
  • Applying CSS Styles to a Service Item.
  • Sending Notifications and Reminders to Customers
  • Create Tasks Trees for your Business Process
  • Search and show results of requests
  • This topic is covered in its own article
  • Integrate your servie item with other Remedy forms.
  • Provides a variety of functions including Attributes, Messages, and Submission Locking.
  • Background settings, web settings, and attachments.
  • Tracks audit changes, permission groups, and authentication.
  • Shows all the Events related to a service item and all of its elements.
  • Allows you to archive requests based on conditions.