Skip to main content
Kinetic Community

Submission Unlock

Unlocks a specific request so anyone can alter it.

Feature

 

This event will unlock the specific request from a specific Remedy User ID. This may be nescessary if you have a fulfillment model where one person from a group is "working" a request and you want to open it up after they have completed their work. There is a corresponding event to lock the submission. The base display page jsp includes built in display text divs.

Example of Blank Submission Unlock Event:

submission unlock blank dialog.JPG

Fire Event If is set to a default value, this should not be changed.

Display Confirmation Dialog is used to make the Customer confirm the event.

Confirmation Message lets you customize your confirmation message.

Response Element Id is a text element on your service item that will receive the custom handler message.

Response Handler is the name of the custom javascript function that you are using to display your message.